Job Description Summary

Join our IT Disaster Recovery team and play a vital role in ensuring enterprise Service Continuity. This position supports mission-critical data center operations, including rack-and-stack work, structured cabling, hardware lifecycle management, and capacity reporting.

You’ll troubleshoot complex technical issues, support sustainability across multiple data centers, and contribute to large, cross-functional projects that strengthen our disaster recovery posture. This role offers a blend of hands-on infrastructure work, problem-solving, and meaningful collaboration with internal teams and external vendors.

If you enjoy fast-paced environments, technical challenges, and making a measurable impact on organizational resilience, this opportunity is for you.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Essential Duties and Responsibilities:

Assist business units with creating Disaster Recovery Exercise plan documents
Planning for Disaster Recovery Exercises
Facilitate testing and exercises related to disaster recovery
Project planning and tracking for creating exercise plans and executing exercises
Document exercise results, create after-action report
Lead Technical reviews of after-action reports with business units and leaders
Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks.
Provide solutions on complex problem resolutions to support team.
Communicate technical information to others.
Stay abreast of, and comply with, company and department policies and procedures.· Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development area.
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
Document product problems and their resolutions in a solutions database for future analyst reference.
Assign tasks to support analysts, track and report progress, monitor key success indicators and report adverse trends to management.
Prepare written and oral presentations on software, product enhancements, and assigned projects.
Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities.
Identify trends in problem reports, as well as research and provide our clients best practice recommendations.
Perform other duties and responsibilities as assigned.

Advanced Knowledge of:

System functions and physical components.
Operating systems, resources and services.
European and US power
Data networks and protocols.
Networking, mainframes, standard operating systems and personal computer applications.
Network architecture, back-office systems and proprietary software.

Skill In:

Smartsheets
Project management and tracking experience
Microsoft Office Applications
Technical writing and presenting technical documents

Preferred:

Experience in Sunbird DCIM is Preferred:

Ability to:

Participate in on call rotation on an occasional basis
Work occasional after hours support including weekends
Travel up to 25%

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Salary Range

$80,000.00-$128,000.00

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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